|
My company wants to take steps to identify data center incidents or disasters. Right now, I am collecting characteristics of a disaster so that we can start our recovery processes. Do you have incidents? How long before you were able to restore and get your data center operational again? If you could, please do share with me.
(comments are locked)
|
|
For some companies, they use level analysis. Example of Level 1 is calls to help desk by employees to resolve issues. Level 2 is when data center production is held up. This is considered a major incident. Other company may start problem identification if Level 1 is not resolved within 4 hours. Another may take a 24-hour approach. A more proactive company may only give 30 minutes for high priority application like email system. Your process may not be the same but at least you can start identifying your processes.
(comments are locked)
|
